Customer Support Technician


To be knowledgeable and participatory in numerous aspects of Pharmastar, a Pharmacy Benefits Manager (PBM) for commercial plans, Medicare Part D Plans and PACE Plans. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company.


  • Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
  • Communicate applicable drug benefit policies to all clients (members, pharmacies, plan administrators and clinicians).
  • Document all incoming calls and dialogue in the claims adjudication software.
  • Address and resolve client drug benefit concerns of a medical, financial, or technological nature.
  • Initiate and facilitate prior authorization requests.
  • Educate clients on plan policies and procedures.
  • Stay current on plan and benefit structures, pharmacological updates, and Medicare Part D guidelines.
  • Attend department and company meetings and educational programs upon request.
  • Participate in Pharmastar on-call rotation.
  • Accept other duties as assigned; including but not limited to: direct member reimbursement, manual claims, reporting, enrollment activity, claims and pricing research.
  • Comply with all company policies and procedures.


  • Previous experience as a pharmacy technician and/or certificate from an accredited pharmacy technician program, and/or 3-5 years of health insurance customer service experience preferred.
  • CPhT (Certified Pharmacy Technician) certification, or obtained within two years of initial employment date.
  • Knowledge of pharmacology and pharmacological terms.
  • Previous customer service experience required, call center experience preferred.
  • Excellent communication skills and professionalism when working with clients.
  • Ability to solve problems under pressure by making immediate decisions while on the phone.
  • Detail oriented and able to prioritize workload.
  • Computer skills including using word processors, spreadsheets, and database software.

This position offers an outstanding benefit package, including three weeks of PTO the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: Pharmastar is an affirmative action and equal opportunity employer.

How do I Apply?

To apply for the Customer Support Technician position, please send your resume today to the director of Human Resources & Culture at

Pharmastar and KMTSJ, Inc. are affirmative action and equal opportunity employers.