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Pharmastar Newsletter July 2022

Greetings from the Executive Vice President

Celynda Tadlock, PharmD, MBA

Celynda

Welcome to our latest edition of Pharmastar News! We hope you enjoyed our first few issues and found them to be a great source of PBM information. In our new issue, you’ll discover:

  • Our new pharmacy rebate program
  • Where to find DMP resources online
  • Diabetes drug updates, and more

Plus, we put Centra PACE in Virginia in our client spotlight. You’ll also meet Sheryl Nall, a dedicated Client Success Specialist on our Pharmastar team. Feel free to reach out to us with any questions. We are driven to be the best pharmacy benefit services provider, and it’s an honor to serve you.

New Rebate Program Provides Improved Oversight and Efficiency

Pharmastar launched a new rebate contracting program on January 1, 2022, for all new and existing clients. The new program enables Pharmastar to work closer with drug manufacturers, cutting unneeded steps while providing better oversight and a clearer view into rebate claims. 

The new model will also improve efficiency while giving clients enhanced reporting to help monitor accuracy. By eliminating multiple levels in the rebate process, the Pharmastar team can provide better information to support emerging audit trends, helping to make audits easier.

“During any audit, quickly providing proof of the actual rebate received is important in supporting your claim,” said Andrea Slowiak, Director of Operations for Pharmastar. “When plans are able to swiftly provide the correct rebate documentation, they pave the way for smoother audits with no findings.”

If your organization was already participating in our previous rebate offering, your program is automatically enrolled. If your program is using another rebate program, please reach out to us to explore our new capabilities.

Client Spotlight: Centra PACE

Centra PACE building with bus

Lynchburg, Farmville, and Gretna, Virginia

With a mission to help the elderly in Lynchburg, Virginia and surrounding communities, Centra PACE opened its doors in 2009 as the state’s fifth PACE program. As demand for PACE services grew, so did Centra PACE, expanding its presence with programs in nearby Farmville in 2013, and in Gretna three years later. Today the three sites serve a total of 282 participants and continue to enroll new participants.

Centra PACE is part of Centra Health, a regional nonprofit healthcare system with four hospitals and a large provider network. Centra Health serves over 500,000 people as the dominant provider of critical medical services in central and southern Virginia.

As a PACE provider, Centra PACE has its own dedicated interdisciplinary team (IDT) but being part of a healthcare system helps strengthen the care coordination and, in turn, the quality of care that are chief pillars of healthcare today.

“Having so many specialty services and hospitals in our network has really proven to be a great benefit,” said Megan Beach, MSHA, Business Manager for Centra Pace. “The ability to utilize the services within the Centra Health system, and having hospital support for any admissions, are advantages that benefit our PACE participants and their quality of care.”

“There’s a closeness in the relationships we have with our health system providers,” continued Beach. “A trust develops at that level of communication and collaboration. It helps that we use the same EHR as well.”

The Lynchburg and Gretna PACE sites use Centra’s Virginia Baptist Hospital outpatient pharmacy to fill most participant prescriptions, while the Farmville site utilizes Centra’s Southside Community Hospital outpatient pharmacy. All three PACE facilities have a medication room on site where medication is stored and packaged to send home with PACE’s transport team.

“For pharmacy benefit management we chose Pharmastar because we value having their expertise and support. Those elements allow us to really focus on what we need to accomplish day to day,” said Beach.

The drive toward value-based care

Before Centra PACE opened, there weren’t many viable options to provide comprehensive high-quality care to older adults. This drove elderly patients to rely on avenues of care that were unneeded and overutilized.

“Take the emergency room,” said Beach. “It’s heavily utilized and not always necessary. At Centra PACE, we can easily track patient utilization to see how much ER usage diminishes over time. It’s a win-win for the health system and our PACE program,” she said. “We’re making sure participants get the appropriate level of care and reduce the need for emergency care through the PACE comprehensive care model.”

Regardless of whether a program is part of a health system, PACE organizations across the nation have felt the COVID-19 pandemic’s impact. “One of the biggest lessons learned is that we can operate a lot more smoothly than we thought we could outside of our day centers. Our day centers have always been our primary hub of care, and we’ve always leaned heavily on the belief that participants need to be here to be seen for these services,” Beach explained.

“But we found that that the PACE model can be successful with less day center utilization, and there are some participants who really don’t want to leave their homes,” she said.

“We have a great team and strong leadership support,” Beach concluded. “We have really fine-tuned how to tailor care to meet participants where they are, including home. We are always exploring creative ways to meet participant needs and keep everyone safe at the same time.”

Where to Find Drug Management Program (DMP) Resources

The National Pace Association (NPA) offers members extensive DMP resources on the association’s password-protected website. After logging in, click this link to access materials. You’ll find guidelines to help you create your main DMP document, plus guidelines for participants who need to be designated as PARB and ARB. You can also visit the CMS website for DMP information and view frequently asked questions.

Pharmacist’s Corner

Interchangeable Semglee® update

Semglee (insulin glargine-yfgn), first launched in 2020, was the first insulin biosimilar product approved for the treatment of diabetes. In 2021, the U.S. Food and Drug Administration (FDA) approved Semglee (branded) and insulin glargine-yfgn (unbranded) as the interchangeable biosimilars to Lantus®. For patients currently on Lantus, the pharmacy can automatically substitute the interchangeable, lower-cost insulin glargine-yfgn.

Active biosimilar interchanges are being executed for Pharmastar plans that utilize our CareKinesis PACE-centric pharmacy services. When receiving a Lantus prescription, CareKinesis conducts prescriber outreach to request consideration to write for a biosimilar. Pharmastar recommends that plans not using CareKinesis consult with their pharmacy services provider to ensure active interchanges are being executed.

Insulin glargine-yfgn is available as 100 unit/mL in a 10 mL multiple dose vial and 3 mL pre-filled pens. Currently, the average wholesale price (AWP) for a package of five pens is approximately 6% less for Semglee and 65% less for the insulin glargine-yfgn, compared to a five-pack of Lantus pens.

When changing between any insulin products, it is not unusual to experience some variation in blood sugar control when a switch is made. Although considered biosimilars, the patient’s blood glucose levels blood glucose levels and HgbA1c should be closely monitored for efficacy and safety, especially if any changes are made to therapy. Learn more.

GLP-1 agonists as an adjudicate or replacement to insulin in older adults

Elderly patients with diabetes are at high risk of polypharmacy, drug-drug interactions, and drug-disease interactions. Higher rates of complications and death are associated with both longer duration of diabetes, greater age, and coexisting chronic diseases. Coexisting conditions and use of multiple medications also significantly increase the risk of hypoglycemia which can subsequently increase the risk for falls, fractures, cardiac events, dementia, and other adverse events.

Glucagon-like peptide-1 (GLP-1) receptor agonists include agents such as semaglutide (Ozempic®), liraglutide (Victoza®), exenatide (Bydureon BCise®), and dulaglutide (Trulicity®). These agents work in the pancreas by increasing insulin secretion and reducing the secretion of the hormone, glucagon, which acts to increase glucose levels in the blood stream. It also slows the speed the stomach empties and works in the brain to help regulate appetite. GLP-1 agonists provide a good treatment option for older adults with multiple conditions and medications as they are associated with a low hypoglycemia risk. Insulin therapy is usually reserved for use in older adults with highly elevated A1Cs (> 9) and addition of a GLP-1 agonist may be an appropriate option for these patients as well to help lower the chances of significant hypoglycemia. Use of a GLP-1 agonist over insulin may be preferred in older patients who are close to glycemic goals or whose primary concern is avoidance of hypoglycemia. There is also increasing evidence GLP-1 agonists have effects in other systems beyond the endocrine system and may help alleviate symptoms associated with other coexisting conditions. However, more evidence is needed for use beyond the treatment of type 2 diabetes.

Pharmastar Team Member Spotlight

Meet Sheryl Nall, Client Success Specialist

I joined Pharmastar in 2014 after leaving a retail pharmacy, so I’m celebrating my 8th anniversary with the company this year. I was first hired as a pharmacy benefits specialist on the help desk, where I trained as a member of the enrollment team. In 2017, I became a Pharmastar Client Success Specialist. I’m the primary contact for PACE clients, helping them with anything they might need – reports, CMS compliance, pharmacy outreach to assist with proper billing, and more.

 

The most enjoyable part of my job:

I enjoy being able to help clients each day. I look forward to their calls and updates and value my close rapport with them. I feel as though I know my clients outside of work. It’s great being able to share pictures of my children as they grow and seeing their family photos as well.

I also love being able to find new ways to use technology to make our lives easier. At one time, we performed a lot of work manually using Microsoft Excel. Now, I’ve discovered new ways to use all the functions and developer modules we have to pinpoint needed data.

Before Joining Pharmastar:

I worked in a retail pharmacy setting as a senior pharmacy technician. That was my first pharmacy job after graduating college.

I live in Wisconsin but grew up in Michigan. I studied at Michigan Technological University in Houghton, earning with a bachelor’s degree in biological sciences with a minor in psychology.

About my family:

This year will be my 10th wedding anniversary. My husband and I met in an off-road club in college. I was one of the few girls who had a vehicle to drive: a lifted Jeep Wrangler. We now have two little boys. Hudson is turning 6 years old this spring, and he’s just finishing his first year of kindergarten. Miles will be 3 this fall. He’s a daredevil trying to keep up with his big brother.

We also have an 8-year-old pit bull who thinks he’s a chihuahua-size lap dog. Spoiler alert: He’s 80 pounds and built like a tank. We adopted him at 6 months old. He’s the best snuggler and big brother to our boys.

What I do for fun:

My husband’s love of cars has slowly become a big part of my life. Every summer we attend car events as a family. Our boys love them just as much we do. We race autocross in our 1966 Chevelle Malibu. We have friends we refer to as our car family, and we all get together at these events, even though we may all live across the country.

We’ve traveled as far as Pennsylvania and Kentucky to go racing. My husband has even traveled to Colorado for events. We dropped off our son Hudson on his first day of kindergarten in the race car.

CMS Updates Made Simple

Overwhelmed by the number of update memos coming your way from CMS? The Pharmastar Bulletin summarizes memos relevant to PACE and includes follow-up actions to take. Subscribe today to the bi-weekly bulletin and stay current.

Recent CMS Updates of Note

CMS Memo Title & Release Date

Contract Year 2023 Agent and Broker Compensation Rates, Referral/Finder’s Fees, Submissions, and Training and Testing Requirements – Dated 06/03/2022

Summary

CMS provided information on the following for plans utilizing agents/brokers for CY 2022:

  • Compensation Rates and Referral/Finder’s Fees for CY 2023
  • Compensation Rate Submission for CY 2023
  • Curricula for Training and Testing Agents and Brokers for CY 2023
Organizations using agents/brokers may submit their agent/broker information in HPMS Marketing Module between June 1st, 2022 and July 29th, 2022 at 11:59 PM EST.

Action – PACE

Informational to PACE as PACE plans are not authorized to utilize agents and/or brokers.

Action – MAPD

Applicable to MAPD.

CMS Memo Title & Release Date

Long-Term Institutionalized Resident Report – Dated 06/06/2022

Summary

The second 2022 LTI Resident Report will be distributed to plans on June 7TH, 2022. Organizations will only receive an LTI report if they have LTI enrollees. The layout of the file and a description of best practices related to plan’s use of the report is provided.

Action – PACE

Informational to PACE plans who has LTI enrollees. Refer to the memo for additional information and how to retrieve the report

Action – MAPD

Informational to MAPD plans who has LTI enrollees. Refer to the memo for additional information and how to retrieve the report.

CMS Memo Title & Release Date

2021 Part C and Part D Program Audit and Enforcement Report – Dated 06/07/2022

Summary

CMS release the 2021 Part C and Part D Program Audit and Enforcement Report. The report summarizes information about program audits conducted in 2020 by CMS. CMS is looking for feedback on the report which is attached to the email and will be made available on the link provided for Part C and Part D Compliance and Audits.

Action – PACE

Informational to PACE plans who has LTI enrollees. Refer to the memo for additional information and how to retrieve the report.

Action – MAPD

Applicable to MAPD.

CMS Memo Title & Release Date

Retail Pharmacy Network Access and Preferred Cost-Sharing Pharmacy Access Analysis Results for Q2 CY 2022 – Dated 06/10/2022

Summary

CMS made available the retail pharmacy access analysis for Q2 CY 2022. To access the data, the path link in HPMS is provided. The data will be used to identify plans that are not meeting the retail pharmacy access standard requirement.

Action – PACE

Informational to PACE.

Action – MAPD

Applicable to MAPD.

CMS Memo Title & Release Date

VBID Health Equity Incubation Program Webinar: Advancing Health Equity in Diabetes Care and Outcomes – Dated 06/15/2022

Summary

CMS announced the opportunity for plans to join in discussion of how VBID flexibilities are being leveraged to improve care and outcomes for enrollees with diabetes on Thursday, June 30, 2022, from 3-4:30 PM ET. Links to webinar are included within the email.

Action – PACE

Informational to PACE.

Action – MAPD

Applicable to MAPD.

CMS Memo Title & Release Date

Part D Summary 2021 DIR Report and Detailed 2021 DIR Report – Submission Reminder – Dated 06/16/2022

Summary

CMS reminded plans that the deadline for submitting the Summary 2021 DIR Report and Detailed 2021 DIR Report is 11:59 PT Pacific Time (PT) on Thursday, June 30, 2022.

Action – PACE

Applicable to PACE plans. Refer to the memo for complete details on the DIR submission requirements. For all plans active with Pharmastar in 2021, Pharmastar will provide the DIR data and notify the plan once the reports are available.

Action – MAPD

Applicable to MAPD plans. Refer to the memo for complete details on the DIR submission requirements. For all plans active with Pharmastar in 2021, Pharmastar will provide the DIR data and notify the plan once the reports are available.

For the latest CMS response to COVID-19, please visit the CMS.gov website.

Please note that this information is provided to you in summary form for general informational purposes only and does not constitute legal or regulatory compliance advice. It is your responsibility to consult with your Compliance Officer and/or legal counsel to determine applicability of any regulation or standards referenced herein to your organization and/or processes.

Have questions? Want more information? Please reach out to us at info@Pharmastar.com

Audit Tips: Areas of Focus on Recent CMS 1/3 Financial Audits – Part 2

The 1/3 Part D Financial Audits constantly change as CMS directs its auditors to focus on different areas of compliance risk for PACE organizations. In the last issue of Pharmastar News, we presented five areas on which auditors have been focusing attention. Here are a few more specific areas we have observed auditors verifying in CY 2018 and 2019 audits:

  • Participants receiving “hospice” drugs were enrolled in PACE on the date of service and not enrolled in the Medicare hospice benefit
  • Services received from the PACE sponsor or other related party are clearly itemized, and payments from PACE are documented in the general ledger
  • Process changes due to corrective action plans (CAPs) and observations from prior audits are internally audited and monitored to ensure that they continue to be effective; monitoring and auditing activities and any findings are recorded and on file, available to auditors
  • Verification of Direct and Indirect Remuneration (DIR) payments received: check/transaction number and date, amount received for each plan benefit package (pbp) or eligibility level (001, 002, 003) broken down by National Drug Code (NDC).

If you realize your plan is out of compliance or your policies and procedures are out of date in any of these areas, you should start working to correct the deficiencies as soon as possible. If your plan is selected for audit during the next round, it is good practice to disclose the areas of non-compliance you found and provide the status of your CAP. It is better to disclose this information and show the auditors that you are working to correct the deficiency than to let the auditors find the problem and create a finding on your audit report.

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Areas of Focus on Recent CMS 1/3 Financial Audits

The 1/3 Part D Financial Audits constantly change as CMS directs its auditors to focus on different areas of compliance risk for PACE organizations. Here are some of the specific areas of interest we have observed auditors verifying in CY 2018 and 2019 audits:

  • Part D, Financial, and FWA policies and procedures (P&Ps) are in place and internally audited and monitored regularly; corrective action plans (CAs) have been created and acted upon for any process anomalies identified.
  • Vendors, providers, and employees regularly are screened against the Preclusion List, Office of the Inspector General (OIG) Exclusion List, General Services Administration (GSA) List (optional), and Outlier Provider/Prescriber Report.
  • Professional licenses and certifications are verified upon hire or contracting and annually thereafter.
  • Prescriptions are linked to an appropriate (FDA approved) diagnosis code.
  • Prescriptions for non-FDA approved diagnoses are not submitted as PDE; PACE may provide these drugs, however they are not Part D.

If you realize your plan is out of compliance or your policies and procedures are out of date in any of these areas, you should start working to correct the deficiencies as soon as possible. If your plan is selected for audit on the next round, it is good practice to disclose the areas of non-compliance you found and provide the status of your CAP. It is better to disclose this information and show the auditors that you are working to correct the deficiency than to let the auditors find the problem and create a finding on your audit report.

In the next issue of Pharmastar News, we will look at a few additional areas on which auditors have been focusing attention.

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Dr. Rich Mueller joins Pharmastar as Vice-President, Clinical Strategy

Pharmastar recently welcomed Richard J. Mueller PharmD, MBA, MS, as Vice-President, Clinical Strategy. In this role, Dr. Mueller will work to ensure Pharmastar’s clinically-related products and services meet current and future prospective client needs. Additionally, Dr. Mueller is responsible for oversight of PBM clinical operations related to Pharmastar services, including identifying and executing opportunities to promote efficiencies as well as synergies between Pharmastar and CareVention HealthCare service lines.

Dr. Mueller joins Pharmastar from Community Care, Inc., in Milwaukee, Wisconsin, where he served as Director of Pharmacy Services. Community Care, Inc., has been a valued Pharmastar PACE client for more than 16 years. Dr. Mueller’s experience as a client will provide valuable insights that will enable Pharmastar to further improve the client experience.

Prior to Community Care, Inc., Dr. Mueller held several leadership roles including Consultant for Milliman, Inc.; Pharmacy Manager at Cesarz Infusion Therapy Service; Director of Pharmaceutical Services for Shawano Community Hospital; and Pharmacy Consultant, Merck Medco. Dr. Mueller holds a Doctor of Pharmacy degree from University of Wisconsin-Madison School of Pharmacy, a Master of Business from Cardinal Stritch University, and a Master of Science with a focus in Pharmacoeconomics from University of Florida College of Pharmacy.

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Ask the Pharmacist

What is the best way to determine if a drug should be billed under Medicare Part B or Part D? Can Pharmastar assist with this process?

Pharmastar can definitely help with this process! In general, Medicare Part D covers most self-administered drugs like tablets, suspensions, self-injections, insulins, etc. Medicare Part B covers most drugs that would typically be administered in a hospital or clinic by a health care provider in addition to a couple of specific drug classes. Making appropriate Medicare Part B versus D determinations is important, and Pharmastar understands the intricacies involved. To streamline the process for our clients, Pharmastar provides a Medicare Part B vs. D report. We have identified specific drugs that may require a B vs. D determination, and we share a list of these drugs and the patients taking them with the plan sponsor. The plan sponsor views the list of drugs, answers a question that helps determine Part B vs Part D status, and then redacts PDEs for the drugs determined to be Part B. This is a retrospective way that Pharmastar assists plan sponsors with compliant billing practices.

Are there any continuous glucose monitors (CGMs) that are covered by Medicare Part D?

Currently no, CGMs covered by Part D. CGMs are considered durable medical equipment, so they are covered under Medicare Part B. Some of the most prescribed CGMs are Dexcom® and FreeStyle Libre®. Both of these offer continuous blood glucose readings for patients with diabetes. They differ in how they are used, and patients may prefer to use one CGM over another. For most plan sponsors, FreeStyle Libre® may be the more cost-effective option.

How can we ensure that the Medicare Part D drugs used to treat our participants meets CMS’s criteria for a medically accepted indication?

The Medicare Prescription Drug Benefit Manual (Chapter 6) defines medically accepted indications. Part D sponsors should ensure, to the best of their ability, that covered Part D drugs are being used for medically accepted indications, which include the drug’s FDA approved indication. To find a drug’s FDA approved indication, you can search the FDA’s website for the drug’s most current package insert. In addition to the FDA approved indication, other indications may be covered if they are supported in the following compendia: American Hospital Formulary Service Drug Information and DRUGDEX® Information System. Both compendia require a fee for access. To streamline this process for our clients, Pharmastar provides a monthly Medical Necessity Report. The report identifies drugs and drug classes that CMS has suggested could be targeted during audits for appropriate use. Additionally, the report generates a specific question to be answered by the plan’s clinical staff to help determine whether a medication is being used for a medically accepted indication. Pharmastar has access to the recognized compendia and continuously updates the drugs listed on the report.

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Why Drug Pricing Matters in PACE

By Deb Quillen and Andrea Slowiak

If PACE plans bid on their Part D spend each year in order to receive reimbursement for participant medications, why should the organization care about drug pricing? This is a frequent question, even among PACE staff members, and there are multiple answers.

Part of the bid process requires the PACE plan to estimate how many participants it expects to enroll during the bid year and then estimate how much will be spent to deliver care and medication to those participants. A projection of how many of these new participants will have chronic, expensive conditions is used by an actuary to help the plan account for a reasonable number of people with hepatitis C, organ transplants, multiple sclerosis, or other conditions requiring specialty drugs, so that the plan’s bid comes as close as possible to the Part D drug spend for the bid year. In the year following the bid year, CMS will do a reconciliation to determine how closely the plan’s actual spend came to their Part D bid. The further away from the bid target the plan’s spend was — either over or under — the less CMS will share in the reconciliation amount (or difference) and the more of the cost the plan will have to absorb.

Another reason to keep drug costs down is that PACE is a Medicare and Medicaid replacement plan. In PACE’s early years, it was first a Medicare Demonstration Plan to prove that 1) PACE could provide better, more coordinated care for its participants than those participants would receive if they were enrolled in regular Medicare and Medicaid; and 2) that PACE could provide that high-level, high-risk care at 90% of what it would cost Medicare and Medicaid. After PACE proved the model could provide better care at less cost, Medicare, and in certain states Medicaid, allowed PACE plans to operate as a fully qualified care option for eligible beneficiaries. Today, 137 PACE programs operate 272 PACE centers in 31 states, serving more than 54,000 participants.

Additionally, as recipients of federal and state funds, PACE plans are obligated to abide by the Fraud, Waste, and Abuse (FWA) regulations set forth by CMS and the states. Paying too much for drugs falls into the category of Waste. When a plan contracts with a pharmacy provider, it is expected that the plan sent out requests for quotations (RFQs) and/or interviewed each pharmacy vendor to determine if the vendor’s rates are reasonable. A plan’s contracted pharmacy rates may be compared with national and regional benchmarks by CMS auditors to determine if the prices are in line with other PACE plans in the same region serving a similar demographic (participants’ age, gender, race, and disease profile.) The CMS PACE Manual and the three-way contract between PACE, Medicare, and Medicaid require that PACE plans be good stewards of funds received and remain fiscally viable.

Remember, too, Medicare and Medicaid funds are tax dollars — OUR tax dollars. It is important to keep drug costs low and monitor for FWA, because no one wants to overpay for the products and services they buy!

Finally, we all know that sometimes the price of something, a house for example, can be very different from the cost once purchased. Keep in mind, low price does not always mean low cost for the program — clinical support, utilization management, and quality of services need to be considered to keep costs down and enhance patient outcomes. 

Keeping costs down and quality up is the right thing to do.

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Careers

Customer Support Technician

Summary

To be knowledgeable and participatory in numerous aspects of Pharmastar, a Pharmacy Benefits Manager (PBM) for commercial plans, Medicare Part D Plans and PACE Plans. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company.

Responsibilities

  • Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
  • Communicate applicable drug benefit policies to all clients (members, pharmacies, plan administrators and clinicians).
  • Document all incoming calls and dialogue in the claims adjudication software.
  • Address and resolve client drug benefit concerns of a medical, financial, or technological nature.
  • Initiate and facilitate prior authorization requests.
  • Educate clients on plan policies and procedures.
  • Stay current on plan and benefit structures, pharmacological updates, and Medicare Part D guidelines.
  • Attend department and company meetings and educational programs upon request.
  • Participate in Pharmastar on-call rotation.
  • Accept other duties as assigned; including but not limited to: direct member reimbursement, manual claims, reporting, enrollment activity, claims and pricing research.
  • Comply with all company policies and procedures.

Qualifications

  • Previous experience as a pharmacy technician and/or certificate from an accredited pharmacy technician program, and/or 3-5 years of health insurance customer service experience preferred.
  • CPhT (Certified Pharmacy Technician) certification, or obtained within two years of initial employment date.
  • Knowledge of pharmacology and pharmacological terms.
  • Previous customer service experience required, call center experience preferred.
  • Excellent communication skills and professionalism when working with clients.
  • Ability to solve problems under pressure by making immediate decisions while on the phone.
  • Detail oriented and able to prioritize workload.
  • Computer skills including using word processors, spreadsheets, and database software.

This position offers an outstanding benefit package, including three weeks of PTO the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: resumes@pharmastarpbm.com. Pharmastar is an affirmative action and equal opportunity employer.

How do I Apply?

To apply for the Customer Support Technician position, please send your resume today to the director of Human Resources & Culture at resumes@pharmastarpbm.com.

Pharmastar and KMTSJ, Inc. are affirmative action and equal opportunity employers.

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